Your personal information is important to us and we are committed to dealing with your personal information in a secure and professional manner.
Qonectus Pty Ltd (‘Qonectus‘) collects your personal information so that we can provide you with the WorldiFi™ service. The type of personal information we collect includes your name, email address and any additional information you provide to use. We only collect information directly from you unless you authorise for another person to provide the information. We collect personal information from you when you interact with us online.
The personal information you provide Qonectus is used for purposes related to our primary business operations, which is providing a WiFi product. Examples of when we use your information include:
We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our services or publish testimonials submitted by you. We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.
Interacting with Qonectus
If you contact Qonectus with a general question we may interact with you anonymously or through the use of pseudonym. However, we are required to collect true and accurate personal information about you before we can process any payment and provide the service to you. We are therefore unable to interact with you anonymously or through the use pseudonym for the provision of the service.
From time to time we may send you marketing or promotion material. We will only send this to people who have opted into receiving marketing material. To opt-out of receiving certain WorldiFi™ marketing materials, please contact Qonectus via our website or directly to: firstname.lastname@example.org Please note that Qonectus will still need to send you essential information about your account or changes to your service.
Sharing your Personal Information
Qonectus may disclose or receive personal information or documents about you to/from:
Unless you consent, we will not disclose your personal information to third parties.
In the event, you require higher-level technical support, we may be required to disclose your personal information to the WorldiFi™ worldwide support team who are based in United States.
Qonectus’s use of Google Analytics
Security of your Personal Information
We store your personal information in a secure environment protected from unauthorised access, modification or disclosure in Australia. While we endeavour to only hold personal information that is accurate, complete and upto-date, if you become aware this information is no longer accurate, complete or up-todate please contact us to correct the information.
How to access your Personal Information
Upon your request, Qonectus will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives, or law enforcement. How to contact us If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact customer support via email to: email@example.com